Odoo Support Services
What is Odoo Support?
Odoo Support with Deepxsolutions goes beyond simple troubleshooting—it’s about having a dedicated partner to ensure your Odoo ERP system runs smoothly and evolves with your business needs. Our comprehensive support covers everything from resolving issues via Odoo support tickets to providing expert advice on system configurations and best practices.
Rather than just fixing problems, we offer ongoing consultation, empowering your team to use Odoo effectively and efficiently.
Why is Odoo ERP Support So Important?
With Deepxsolutions Odoo Support, you receive a holistic approach combining:
- Go-Live Guidance: Ensuring a seamless Odoo launch.
- Technical & Functional Expertise: Addressing system issues and customizations.
- Strategic Consultation: Aligning Odoo with long-term business goals.
- After-Sales Care: Continuous optimization and updates.
This comprehensive support ensures that your ERP system is not only launched successfully but is continuously optimized and aligned with your business growth.
Odoo Support Services
System Go-Live Support
Hands-on assistance during the launch phase ensures a seamless implementation and smooth start with Odoo.
Technical & Functional Support
Support includes resolving technical issues, optimizing system performance, and customizing modules to match specific business processes.
Bug & Technical Incidents
Proactive detection and resolution of bugs, application of patches and updates, and thorough testing to prevent recurring issues.
Strategic Support
Long-term consulting helps align Odoo’s features with evolving business goals, ensuring the platform continues to deliver value.
After-Sales Support
Continuous support is provided for updates, performance enhancements, and consultations to maintain system efficiency and success over time.
Server Maintenance
Comprehensive support for server setup, including monitoring to minimize downtime, implementing security measures, and providing scalability solutions.
Basic Level Support from Odoo
Deepxsolutions Odoo Technical Support Services
As an Odoo Gold Partner, Deepxsolutions provides top-tier technical support tailored to businesses and organizations. Our services include:
- Discovery and Analysis: Identifying challenges, defining needs, and strategically implementing Odoo software.
- Customization and Development: Supporting or creating specific developments and customizations within your Odoo database.
- User Training: Ensuring team members are fully trained to maximize Odoo’s capabilities.
- Database Migration: Moving data from other platforms or previous versions of Odoo.
- Document Import: Seamless import of documents into the new Odoo database.
- Module Configuration Consultation: Expert advice on which configurations to apply within your modules or database.
- Upgrades and Backups: Upgrading to the latest version of Odoo while ensuring secure backups of your data.
- Daily Support: Continuous assistance from your designated consultant team to answer any Odoo-related questions.
- Project Monitoring: Monitoring the progress of your Odoo projects to ensure timely and successful outcomes.
- Code Customization: Tailoring Odoo’s code to meet specific business requirements.
Our support service benefits
Expertise & Experience
End-to-end services are provided, from Odoo ERP implementation to post-implementation support. The team of Odoo specialists is dedicated to understanding business needs and delivering tailored solutions for hundreds of clients.
System Health Monitoring
Regular checks on ERP system performance help maintain optimal functioning. System health monitoring ensures your Odoo platform operates smoothly and meets desired performance levels.
Privacy & Compliance
Protection from cyber threats is a top priority, with real-time monitoring ensuring your database and system remain secure. A certified environment is maintained with a 99.9% uptime guarantee, meeting privacy and compliance standards.
Our references
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Frequently Asked Questions (FAQs)
Once solutions are validated and the User Acceptance Testing (UAT) is signed off, it’s the right time to start the support contract. Support should be fully operational before the go-live, ensuring assistance is available during the rehearsal phase and the actual launch.
Yes, the SLA pricing is customized based on the level of service, selected features, and support volume. Support services are tailored to meet the needs of businesses of all sizes, including small and medium-sized enterprises.
It depends on how much your internal IT team is able to manage. Deepxsolutions can handle first-level support for some clients, or provide second and third-level support for others. The more comprehensive the support required, the higher the monthly pricing.
The cost of Odoo support and maintenance services depends on factors such as hosting, the number of issues, the complexity of the issues, and more. However, flexible pricing plans are available, tailored to meet unique support needs and ensure high-quality services within your budget.
Yes, Odoo support services are designed to be affordable and accessible for small and medium-sized businesses (SMBs). Understanding the budget constraints of most SMBs, pricing plans are adjusted to align with their specific needs and resources.
Yes, all Odoo support services are provided remotely, ensuring that issues are addressed promptly. Support is available via multiple channels:
- Skype
- Zoom
- TeamViewer
- Hangouts
- AnyDesk
These remote support mediums guarantee the continued operation of your Odoo ERP system.
